WHITE PAPER:
Provides a brief introduction to the July 2003 updated FCC regulations regarding fax and discusses tools to help companies fax responsibly.
INFOGRAPHIC:
Assembling the right team for a digital transformation project is critical. Transformation is a team sport - it requires experience, knowledge and the ability to influence and work with others. In this infographic, we help you figure out who needs to be on your digital transformation team and what are the key skills for each team member.
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
WHITE PAPER:
This paper describes how smarter government means making operations and services truly citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed transactions on the Web.
CASE STUDY:
Researchers found that by creating a dynamic IT environment- standardized, centralized, automated, and mobile-California can achieve a greener, more secure computing complex that improves productivity, delivering greater efficiency at a lower cost to taxpayers and the environment.
INFORMATION CENTER:
The IBM Analytics Solution Center in the Washington, DC area focuses on solving the business and mission problems of public sector agencies, and the U.S. Federal government through the use of analytics. Visit this center online and see how you too can gain access to useful information, industry experts, and technology to reach your mission goals.
WHITE PAPER:
How can you tap into today's data growth trend to improve processes? This white paper examines the drastic explosion of data and explores how governments have begun to handle this massive influx of information.
WHITE PAPER:
When you understand people and their names in context and in real time, you have an increased capability to preempt threats and fraud. Find out what you can do to help protect your business.
