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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America Inc
 | White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
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Delivering Operational Excellence with Innovation
sponsored by SAP America Inc
| White Paper: | Posted: 06 Aug 2008
| | Published: | 01 Jan 2006 | |
Summary: |
This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA.
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End User Performance - Building and Maintaining ROI
sponsored by SAP America Inc
| White Paper: | Posted: 06 Aug 2008
| | Published: | 01 Jan 2006 | |
Summary: |
In this white paper, explore how organizations are achieving strong returns on investment on their information technologie endeavors and investments by emphasizing user performance.
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Service Delivery Innovation: Creating Client Value and Enhancing Profitability
sponsored by SAP America Inc
| White Paper: | Posted: 06 Aug 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.
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Supply Chain Collaboration: The Key to Success in a Global Economy
sponsored by SAP America Inc
| White Paper: | Posted: 06 Aug 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks.
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Master Data Management: Extracting Value from Your Most Important Intangible Asset
sponsored by SAP America Inc
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Jan 2007 | |
Summary: |
Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service.
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Using Master Data in Business Intelligence
sponsored by SAP America Inc
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Mar 2007 | |
Summary: |
This paper reviews the current status of master data management (MDM) and offers suggestions for planning, building, and deploying an MDM environment. It examines how the MDM environment can be used in conjunction with BI applications and an underlying data warehousing environment to improve the decision-making process.
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Guide to Better Decision-Making for Your SMB Through IT
sponsored by SAP America Inc
| White Paper: | Posted: 09 Jun 2008
| | Published: | 09 Jun 2008 | |
Summary: |
Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.
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Business Intelligence: The Definitive Guide for Midsize Organizations
sponsored by SAP America Inc
| White Paper: | Posted: 09 Jun 2008
| | Published: | 01 Jun 2008 | |
Summary: |
Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company.
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Reduce the Pain of ERP Upgrades with Better Planning
sponsored by SAP America Inc
| White Paper: | Posted: 09 Jun 2008
| | Published: | 01 Jun 2007 | |
Summary: |
This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project.
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Business Intelligence for Consumer Packaged Goods: Actionable Insights for Business Decision Makers
sponsored by SAP America Inc
| White Paper: | Posted: 19 May 2008
| | Published: | 01 May 2008 | |
Summary: |
This paper discusses about how technological advances are enabling improved decision making across three broad axes: simplicity and relevance, agility and integration.
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BusinessWeek Research: Talent Management - The New Business Imperative
sponsored by SAP America Inc
| White Paper: | Posted: 26 Apr 2008
| | Published: | 01 Aug 2007 | |
Summary: |
Read this report to discover the views of senior human resource (HR) and information technology (IT) executives and CEOs at large and midsize companies about the talent shortage and how workforce planning can help executives address this coming crisis.
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Sales and Operations Planning: The Key to Continuous Demand Satisfaction
sponsored by SAP America Inc
| White Paper: | Posted: 24 Mar 2008
| | Published: | 01 Mar 2007 | |
Summary: |
Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.
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The Alignment-Focused Organization: Bridging the Gap between Strategy and Execution
sponsored by SAP America Inc
| White Paper: | Posted: 24 Mar 2008
| | Published: | 01 Nov 2007 | |
Summary: |
Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution.
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Enterprise Performance Management - Financial Excellence and Beyond
sponsored by SAP America Inc
| White Paper: | Posted: 21 Feb 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO.
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