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| Most Popular SLA Reports
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| 16 - 24 of 24 Matches | Prev 1 2 |
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Differentiating With Technical Support, a JBoss Customer Support Study
sponsored by JBoss, a Division of Red Hat
 | White Paper: | Posted: 02 Jun 2009
| | Published: | 01 Aug 2008 | |
Summary: |
Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
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Putting Open Source to the Test: The Making of JBoss Enterprise Middleware
sponsored by JBoss, a Division of Red Hat
| White Paper: | Posted: 02 Jun 2009
| | Published: | 01 Apr 2008 | |
Summary: |
This paper is intended primarily for senior IT managers responsible for enterprise architecture, application development, and application operations. Managers evaluating middleware solutions will gain a deeper understanding
of how JBoss Enterprise Middleware products are developed and why they offer an ideal platform for the development...
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Five CIO Challenges Addressed by Better Change Management
sponsored by IBM
| White Paper: | Posted: 29 May 2009
| | Published: | 01 Mar 2008 | |
Summary: |
In today's fast-paced, highly competitive world, change is inevitable. This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
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CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 20 Feb 2009
| | Published: | 20 Feb 2009 | |
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This paper explores core principles companies can use to help them select a CRM system.
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Observing Data Quality Service Level Agreements: Inspection, Monitoring, and Tracking
sponsored by DataFlux Corporation
| White Paper: | Posted: 05 Jan 2009
| | Published: | 24 Dec 2008 | |
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This paper discusses how implementing a DQ SLA via formalized processes can transform data quality management from a constant "fire-fighting" mode to a more consistent, proactive approach.
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Qos: What Is It? Why Do We Need It?
sponsored by Global Knowledge
| White Paper: | Posted: 10 Dec 2008
| | Published: | 10 Dec 2008 | |
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QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy.
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A Guide to Diagnosing .Net Application Errors
sponsored by AVIcode, Inc.
| White Paper: | Posted: 19 Nov 2008
| | Published: | 01 Sep 2007 | |
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This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
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Performance Assurance Lifecycle for Virtual Infrastructures
sponsored by VKernel
| White Paper: | Posted: 14 Nov 2008
| | Published: | 14 Nov 2008 | |
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Read this paper to learn how the Performance Assurance Lifecycle eliminates performance and financial risks, taking the data center from 15-20 percent virtualized to 70-100 percent.
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America Inc
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
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The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.
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| 16 - 24 of 24 Matches | Prev 1 2 |
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