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Product: |
Contact Center On-demand™ (CCOD) |
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Company: |
CosmoCom, Inc. |
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Type: |
Software |
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Description: |
NSPs derive much of their revenue from providing low margin commodity services, many of them to contact centers. To survive the commodity price competition and achieve growth, they need new services that add value to their commodity offerings and restore margins.
Contact Center On-Demand™ (CCOD, also known as hosted contact center or network-based contact center) is such an opportunity. Today NSPs provide basic transport services to contact centers, leaving the high-margin revenue of advanced contact center features to vendors of premise-based equipment. With Contact Center On-Demand, network operators not only gain access to new higher margin revenue, but also protect critical existing sources of revenue from price-driven churn.
Because of CCOD's compelling value proposition for the customer vs. traditional premise-based solutions, analysts project that CCOD will claim about a third of all contact center seats in the next decade. What will happen to your core revenue from contact centers if you don't offer CCOD? It's easy to see why many of the world's leading telcos, including BT, Cable & Wireless, Deutsche Telekom, France Telecom, KT, PLDT, NTT, Japan Telecom, and Eagle IP are now offering CCOD and related services.
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View All Company's Documents
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Related Products: |
Contact Center Services | CTI (Computer Telephony Integration) | Grid Computing | IP Contact Centers | Outsourcing | Utility Computing |
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