The management paradigm is shifting from managing components within silos to managing the services provided by IT Infrastructures, and the customers they serve. Without making this shift, it is hard for companies to live up to the business needs that rely on the IT infrastructure. This white paper illustrates how CA Service Manager application seamlessly manage services, customers, and SLAs in order to provide the required quality of service to ensure success.
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Living up to the Business Needs that Rely on IT Infrastructure Now.
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