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Authors
Evelyn Hubbert
Senior Analyst, Forrester Research
Evelyn, who is with Forrester, is the Operations Lead Expertise Practice Principal for America's BTO practice, to include ITSM, Service Driven Operations, and Change and Configuration. She has over 26 years of experience in Information Technology and Management Consulting in various industries including the Government, Telecom, Manufacturing and Financial.
Simon Yates
Galen Schreck
Rachel Batiancila
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