Enterprise IT organizations continue to mature skill sets and process standardization to improve IT alignment with meeting business objectives in the most productive, cost-efficient manner. By adopting a service life-cycle perspective for management, IT organizations improve their opportunity to address business requirements and ensure service performance from end-to-end perspectives.
This IDC white paper highlights the benefits of IT business service automation (BSA) and how it's driving business initiatives such as
>Innovative revenue source generation
>Increased customer satisfaction
>Compliance assurance
>Lower costs and higher business service availability
In addition, Stephen Elliott from IDC reviews HP's Business Service Automation solutions including client, network and server automation, operations orchestration, and service automation visualizer and reporter.
SOA Research Library 
