SOA Research Library

Practical and Flexible IT Service Management for the Real World Abstract: Delivering effective service with increasing business demands and shrinking budgets is a daunting task, but it can be done. This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. Numara FootPrints 9 will help you manage service delivery, reduce support costs and run support as a business. Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Attend this webinar and you'll get an overview on how to:

• Centralize and automate numerous support processes successfully with this well-established and extremely adaptive solution
• Provide customer problem resolution 24/7
• Improve service quality and delivery with extensive workflow automation
• Report on productivity and trends in real-time with dashboards, reports and metrics