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Sales and Marketing: The New Power Couple
sponsored by Microsoft
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This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology
for aligning the sales and marketing organization. Through insight from thought leader Don Peppers we will highlight key elements, including strategy, process, applications, and enabling technologies for bringing sales and marketing closer together. And, we will propose a closed-loop framework for sales and marketing to achieve a collaborative, unified and holistic approach. The result: seamless communication and tracking to produce the most valuable customer relationships.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
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Available Resources from Microsoft
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Enhanced Classification and Policy Enforcement with Windows Server 2008 R2 and Titus Labs
sponsored by Microsoft
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Webcast: |
Posted: 15 Mar 2010
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Premieres:
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23 Mar 2010, 10:00 EDT (14:00 GMT) |
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Summary: |
With the sheer volume of data on servers, it has become very difficult for IT administrators to manage the information and mitigate the risks of data leakage. File classification is a critical first step in addressing these challenges. This session covers how to leverage Windows servers to deliver enhanced classification and policy enforcement.
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Delivering Customer Service via the Contact Center and the Web
sponsored by Microsoft
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Analyst Report: |
Posted: 09 Mar 2010
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Published:
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01 Sep 2009 |
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Summary: |
This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
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The Empowered Customer: Productivity Enhancements in a Digital Era
sponsored by Microsoft
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White Paper: |
Posted: 09 Mar 2010
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Published:
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05 Mar 2010 |
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Summary: |
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
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Self-Service: Putting Customers First Makes You a Winner
sponsored by Microsoft
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White Paper: |
Posted: 05 Mar 2010
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Published:
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01 Apr 2009 |
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Summary: |
This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
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Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center
sponsored by Microsoft
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Presentation Transcript: |
Posted: 24 Feb 2010
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Published:
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23 Feb 2010 |
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Summary: |
In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution.
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E-Guide: Windows Mobile security tips for the on-the-go pro series - Part 3 Free security testing tools
sponsored by Microsoft
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eGuide: |
Posted: 29 Jan 2010
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Published:
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27 Jan 2010 |
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Summary: |
To keep up with the security risks that come with mobile devices, you need to know how to test Windows Mobile security, which tools are best for use with Windows-based handhelds and about general mobile device hardening best practices. With these no-cost security testing tools, you can check network security from Windows handheld devices.
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SOA Research Library