The Next Generation Of Knowledge Worker Processes Will Dominate Enterprises
sponsored by IBM
Different people view case management in different ways. Business people begin thinking of social workers' case files or attorney's cases. A government employee may interpret as they see fit, providing and processing information all day. And a business process professional will nod in understanding, completely aware of what you're saying.
However, the definition of case management is changing. Yes, eliminating paper-based processes is still part of the mindset, but discovering new ways to improve processes requires a new way of thinking with new and innovative tools.
This paper details a more in-depth explanation of the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's world of people-driven processes and also gain insight into the varying degrees of difficulty and importance that these executives place on case management.
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