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Reports on IT Service Management published by Hewlett-Packard Company | |
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From Silos to Services: Using CMDB Federation to Enable an ITIL Version 3 Configuration Management System
sponsored by Hewlett-Packard Company
 | White Paper: | Posted: 18 Jun 2008
| | Published: | 01 May 2008 | |
Summary: |
By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
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IT Best Practices and Business Alignment
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Apr 2008 | |
Summary: |
Explore HP's integrated ITIL-based service lifecycle approach for operations management in this new Enterprise Management Associates (EMA) white paper.
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Realizing ITIL V3: Top Technologies to Drive Value
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Nov 2007 | |
Summary: |
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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HP Key Strategies for Successful Customer CMDB Implementations
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 27 Feb 2008
| | Published: | 01 Sep 2007 | |
Summary: |
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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Managing Operational Change through ITIL and Configuration Management Database
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 08 Aug 2007
| | Published: | 01 Feb 2007 | |
Summary: |
This white paper discusses what IT organizations should consider when creating a short list for ITIL and CMDB products, and implementing change, compliance or configuration management processes.
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Top 5 Reasons ITIL Implementations Fail
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 08 Aug 2007
| | Published: | 01 Jan 2007 | |
Summary: |
ITIL is intended to serve as a roadmap for process improvement for IT regarding service provisioning, support and management. However many organizations have failed to implement ITIL effectively. Learn why and how automating ITIL processes can help.
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IDC: The Emerging IT Shift toward Business Service Configuration Management WP
sponsored by Hewlett-Packard Company
| Product Literature: | Posted: 27 Jun 2007
| | Published: | 01 Jun 2007 | |
Summary: |
Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
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Knowledge Centered Support: A Best Practice-based Approach to Knowledge Management
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 21 Jun 2007
| | Published: | 01 Jun 2007 | |
Summary: |
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
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