 |
Implementing ITIL with HP Blueprint for Service Manager 7 - Vendor Webcast
sponsored by Hewlett-Packard Company
 | Webcast: | Posted: 15 Jul 2008
| | Premieres: | 07 Aug 2008, 14:00 EDT (18:00 GMT) | | | Speakers: |
Evelyn Hubbert, Senior Analyst, Forrester Research
Nancy Dockins, Senior Solution Architect, Consulting & Integration, Hewlett-Packard Company
Dan Rueckert, WW Service Mgmt. / Security & Risk Mgmt. Practices, Consulting & Integration, Hewlett-Packard Company
|
| |
Summary: |
HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
| 
|
|
|
Good to Great: Transform IT through Service Lifecycle Management
sponsored by Hewlett-Packard Company
 | White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Nov 2007 | |
Summary: |
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
|
|
|
|
From Silos to Services: Using CMDB Federation to Enable an ITIL Version 3 Configuration Management System
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 May 2008 | |
Summary: |
By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
|
|
|
|
Realizing ITIL V3: Top Technologies to Drive Value
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Nov 2007 | |
Summary: |
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
|
|
|
|
The Forrester Wave: Service Desk Management Tools, Q2 2008: Axios, BMC, CA, HP, IBM, And Infra Lead For Large Enterprises
sponsored by Hewlett-Packard Company
| Analyst Report: | Posted: 25 Apr 2008
| | Published: | 07 Apr 2008 | |
Summary: |
This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
|
|
|
|
The Emerging IT Shift towards Business Service Automation
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 25 Apr 2008
| | Published: | 01 Nov 2007 | |
Summary: |
This IDC white paper highlights the benefits of IT business service automation (BSA) and how it is driving business initiatives such as compliance management, lower operation costs and higher business service availability.
|
|
|
|
Podcast: Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence - Vendor Podcast
sponsored by Hewlett-Packard Company
 | Podcast: | Posted: 24 Apr 2008
| | Premiered: | 24 Apr 2008 | | | Speaker: |
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
|
| |
Summary: |
This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
|
|
|
|
Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 16 Apr 2008
| | Premiered: | Available On Demand | | | Speaker: |
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
|
| |
Summary: |
This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
|
|
|
|
Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis Podcast - Vendor Podcast
sponsored by Hewlett-Packard Company
| Podcast: | Posted: 15 Apr 2008
| | Premiered: | 15 Apr 2008 | | | Speaker: |
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
|
| |
Summary: |
Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
|
|
|
|
Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis - Vendor Webcast
sponsored by Hewlett-Packard Company
| Webcast: | Posted: 15 Apr 2008
| | Premiered: | Available On Demand | | | Speaker: |
David Cannon, ITSM Practice Principle, HP Education
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
|
| |
Summary: |
Learn how to implement a best practices strategy that achieves the greatest utilization of IT Services for better business outcomes.
|
|
|
|
Improving IT Service Support through ITIL
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 27 Feb 2008
| | Published: | 01 Dec 2007 | |
Summary: |
This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.
|
|
|
|
HP Key Strategies for Successful Customer CMDB Implementations
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 27 Feb 2008
| | Published: | 01 Sep 2007 | |
Summary: |
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
|
|
|
|
Top 5 Reasons ITIL Implementations Fail
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 08 Aug 2007
| | Published: | 01 Jan 2007 | |
Summary: |
ITIL is intended to serve as a roadmap for process improvement for IT regarding service provisioning, support and management. However many organizations have failed to implement ITIL effectively. Learn why and how automating ITIL processes can help.
|
|
|
|
Managing Operational Change through ITIL and Configuration Management Database
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 08 Aug 2007
| | Published: | 01 Feb 2007 | |
Summary: |
This white paper discusses what IT organizations should consider when creating a short list for ITIL and CMDB products, and implementing change, compliance or configuration management processes.
|
|
|
|
Change Control Release Management Solution Builder
sponsored by Hewlett-Packard Company
 | Software Demo: | Posted: 13 Jun 2007
| | Published: | 13 Jun 2007 | |
Summary: |
Constantly changing business needs leads to constant changes to an organization's IT environment. Read this paper to learn how to build business-centric change, control and release management processes in your business
|
|
|
MORE GENERAL: 