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Reports on IT Service Management published by Hewlett-Packard Company | |
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IDC: The Emerging IT Shift toward Business Service Configuration Management WP
sponsored by Hewlett-Packard Company
 | Product Literature: | Posted: 27 Jun 2007
| | Published: | 01 Jun 2007 | |
Summary: |
Service configuration management allows organizations to closely align with business objectives such as compliance, security and cost reductions. Learn how your organization can analyze its configuration management processes to improve service delivery.
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Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis - Vendor Webcast
sponsored by Hewlett-Packard Company
 | Webcast: | Posted: 15 Apr 2008
| | Premiered: | Available On Demand | | | Speaker: |
David Cannon, ITSM Practice Principle, HP Education
Kathleen "Kitty" Hass, PM & BA Practice Leader, ManagementConcepts
Terry Longo, ITSM/PM/BA Program Manager, HP Education US
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Summary: |
This webcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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Transcript: Turbo Boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 04 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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Knowledge Centered Support: A Best Practice-based Approach to Knowledge Management
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 21 Jun 2007
| | Published: | 01 Jun 2007 | |
Summary: |
Without effective knowledge management it can be difficult for support teams to serve internal and external customers. Read this paper to learn how knowledge centered support can capture, organize and utilize its support information in your business.
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Transcript: Turbo Boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 04 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
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Managing Operational Change through ITIL and Configuration Management Database
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 08 Aug 2007
| | Published: | 01 Feb 2007 | |
Summary: |
This white paper discusses what IT organizations should consider when creating a short list for ITIL and CMDB products, and implementing change, compliance or configuration management processes.
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HP Key Strategies for Successful Customer CMDB Implementations
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 27 Feb 2008
| | Published: | 01 Aug 2008 | |
Summary: |
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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From Silos to Services: Using CMDB Federation to Enable an ITIL Version 3 Configuration Management System
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 May 2008 | |
Summary: |
By using a federated approach to a Configuration Management System, IT organizations can dynamically access information across teams and tools, resulting in faster, better, business-aware decisions that improve business service quality and cost.
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Realizing ITIL V3: Top Technologies to Drive Value
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 18 Jun 2008
| | Published: | 01 Aug 2008 | |
Summary: |
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
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