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Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP America Inc
 | White Paper: | Posted: 01 Feb 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
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Sales and Operations Planning: The Key to Continuous Demand Satisfaction
sponsored by SAP America Inc
| White Paper: | Posted: 24 Mar 2008
| | Published: | 01 Mar 2007 | |
Summary: |
Find out how leading companies are designing their sales and operations planning (S&OP) processes to continuously monitor and meet customer demand.
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Optimizing the Supply Chain: Best Practices for Becoming a Best-Run Government Organization
sponsored by SAP America Inc
| White Paper: | Posted: 19 May 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This paper shows how best practices power this transformation; survey results and case studies demonstrate the benefits of deploying best practices and the obstacles organizations face in implementing them in the real world.
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Creating Business Value with Communication-Enabled CRM Processes
sponsored by SAP America Inc
| White Paper: | Posted: 16 Sep 2008
| | Published: | 16 Sep 2008 | |
Summary: |
In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.
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Spotlight on Operations - Sustained Growth through Operational Excellence
sponsored by SAP America Inc
| White Paper: | Posted: 16 Sep 2008
| | Published: | 16 Sep 2008 | |
Summary: |
This paper-one of four function specific papers-is based on the operations responses and follow-up interviews with operations executives. The other function-specific papers focus on finance, IT, and sales and marketing.
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Enabling Organic Growth Attaining Continuous Profitable Growth
sponsored by SAP America Inc
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
This SAP Executive Insight explores organic growth and addresses some of the most common challenges in the quest to achieve it.
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability
sponsored by SAP America Inc
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.
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Getting Value from Industry Best Practices the High-Tech Supply Chain Challenge
sponsored by SAP America Inc
| White Paper: | Posted: 18 Sep 2008
| | Published: | 18 Sep 2008 | |
Summary: |
Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). This SAP Executive Insight examines how the adoption of industry best practices can add value to your organization.
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Under the Spotlight the Transition of Environmental Risk Management
sponsored by SAP America Inc
| White Paper: | Posted: 18 Sep 2008
| | Published: | 18 Sep 2008 | |
Summary: |
In March 2008, the Economist Intelligence Unit surveyed 320 executives from around the world about their attitudes to environmental risk management. Read about their findings in this paper.
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Beyond Supply Chain Visibility: Response Management Is the Key
sponsored by SAP America Inc
| White Paper: | Posted: 19 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
Supply chain visibility ranks as one of the top two application focus areas for companies. Supply chain executives view visibility as the main goal for supply chain executives within supply chain initiatives.
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Ensuring Successful Manufacturing Execution in the Fabless Semiconductor Model
sponsored by SAP America Inc
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
The number of semiconductor companies adopting a fabless manufacturing model continues to increase. And to thrive in this highly competitive market, the fabless company must produce the best product designs for its intended
market.
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Maximize Service Profitability
sponsored by SAP America Inc
| White Paper: | Posted: 25 Sep 2008
| | Published: | 18 Sep 2008 | |
Summary: |
In this paper learn how the SAPCustomer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
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Coming to Grips with IT Risk
sponsored by SAP America Inc
| White Paper: | Posted: 17 Sep 2008
| | Published: | 17 Sep 2008 | |
Summary: |
This global survey of 145 senior executives, conducted by the Economist Intelligence Unit on behalf of SAP, garners a deeper understanding of how companies define and mitigate IT risk.
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MORE GENERAL: 