WHITE PAPER: By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

WHITE PAPER: Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.

Posted: 27 Apr 2009 | Published: 27 Apr 2009

IT BRIEFING: This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.

Posted: 17 Apr 2009 | Published: 17 Apr 2009

PODCAST: In this Podcast, Dr. Volker Hildebrand, VP CRM Product Management, SAP, will discuss these significant trends and outline SAP's approach to a new generation of CRM that will help companies not only survive the current economy but emerge as a leader in the long run.

Posted: 14 Apr 2009 | Premiered: Apr 14, 2009

WEBCAST: This Webcast and complimentary Podcast explores today's consumer trends and new customer strategies that will help companies not only survive the current economy but emerge as a leader in the long run.

Posted: 13 Mar 2009 | Premiered: Mar 31, 2009, 12:00 EDT (16:00 GMT)

PRODUCT LITERATURE: Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs.

Posted: 10 Mar 2009 | Published: 10 Mar 2009

WHITE PAPER: Understanding how IT can drive value and competitive advantage for your company is important for executives in all industries. This SAP Executive Insight paper explores the relationship between IT investment and performance and productivity gains.

Posted: 30 Jan 2009 | Published: 18 Oct 2008

WHITE PAPER: Investing in the right IT platform and end-to-end business processes enables companies to simplify the IT landscape and reduce total it cost.

Posted: 26 Jan 2009 | Published: 23 Jan 2009

WHITE PAPER: the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.

Posted: 26 Jan 2009 | Published: 23 Jan 2009

WHITE PAPER: Learn how integrated software solutions help you invest and innovate to sustain your company's growth by differentiating products and services keeping your costs down and prices competitive and more.

Posted: 10 Dec 2008 | Published: 10 Dec 2008

CASE STUDY: In this case study, Graphic Packaging International Inc (GPI) needed a single end-to-end solution across the enterprise after their acquisition of Riverwood Holding Inc. Learn how SAP ERP application was their solution.

Posted: 18 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.

Posted: 18 Sep 2008 | Published: 18 Sep 2008

PRODUCT LITERATURE: SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper.

Posted: 18 Sep 2008 | Published: 18 Sep 2008

CASE STUDY: In this case study learn how Sauder Woodworking was able to increase visibility on execution processes, improve manufacturing flow and efficiency by following a strategic direction for lean manufacturing, and simplify work order reporting by using SAP ERP

Posted: 18 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: Gain insight into strategies to grow your business and learn what role IT plays in enabling your goals.

Posted: 17 Sep 2008 | Published: 17 Sep 2008

WHITE PAPER: The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.

Posted: 17 Sep 2008 | Published: 17 Sep 2008

WHITE PAPER: This document describes how you can build a strategy to unify and run your business more effectively.

Posted: 17 Sep 2008 | Published: 17 Sep 2008

WHITE PAPER: Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.

Posted: 16 Sep 2008 | Published: 16 Sep 2008

WHITE PAPER: Demand for knowledge workers is rising even as their skills and abilities are falling into short supply. This research report about acquisition and retention strategies questions the "war for talent" approach to these emerging trends.

Posted: 10 Sep 2008 | Published: 09 Sep 2008

WHITE PAPER: Explore the changing role of the CIO, and the blurring of the line between IT and finance, as CIOs begin to function as strategic advisors to the executive team.

Posted: 06 Aug 2008 | Published: 01 Jan 2008

PRODUCT LITERATURE: The SAP Upgrade Assessment for SAP ERP service delivers the expert advice and assistance you need to upgrade to a new release of the SAP ERP application. Read this whitepaper to learn which of the four different options is right for you.

Posted: 06 Aug 2008 | Published: 01 Jan 2007

WHITE PAPER: This white paper outlines strategies for organizations considering upgrading or replacing their enterprise resource planning systems in order to handle business growth, streamline internal processes, and leverage technology innovation.

Posted: 06 Aug 2008 | Published: 01 Mar 2007

WHITE PAPER: This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory.

Posted: 18 Jun 2008 | Published: 01 Sep 2007

WHITE PAPER: This global CIO2CIO research program was conducted for SAP, Inc. to gain insight into information management practices in various regions of the world and the research was conducted among IT professionals in the U.S., Europe and Asia.

Posted: 18 Jun 2008 | Published: 01 Jul 2007

WHITE PAPER: This paper describes how the SAP NetWeaver® platform and its components help IT organizations align with their enterprise business requirements in the area of security.

Posted: 18 Jun 2008 | Published: 01 Feb 2006