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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
sponsored by Hewlett-Packard Company
 | White Paper: | Posted: 13 Nov 2009
| | Published: | 25 May 2009 | |
Summary: |
This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
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Service Catalog Management
sponsored by Axios Systems
 | Webcast: | Posted: 12 Nov 2009
| | Premiered: | Available On Demand | | | Speakers: |
Sharon Taylor
Barclay Rae
Calum Kilgour
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Summary: |
In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
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Key Trends in B2B Ecommerce - Vendor Webcast
sponsored by Elastic Path
| Webcast: | Posted: 11 Nov 2009
| | Premiered: | Available On Demand | | | Speaker: |
Brian Walker, Senior Analyst, Forrester Research
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Summary: |
Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience.
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Support Global Expansion with Trade and Financial Compliance
sponsored by SAP America Inc
| Analyst Brief: | Posted: 05 Nov 2009
| | Published: | 05 Nov 2009 | |
Summary: |
The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.
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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency
sponsored by BMC Software, Inc
| White Paper: | Posted: 03 Nov 2009
| | Published: | 03 Nov 2009 | |
Summary: |
To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
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Overtaken by Events? -- The Quest for Operational Responsiveness
sponsored by Progress Software
| Analyst Report: | Posted: 26 Oct 2009
| | Published: | 01 Sep 2009 | |
Summary: |
Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.
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EMA Analyst Report: Enabling Real-World Business Transformation through IBM Service Management
sponsored by IBM
| Information Center: | Posted: 05 Oct 2009
| | Published: | 01 Oct 2009 | |
Summary: |
Visit this information center and find out how smarter technology can result in gains in efficiency, business alignment and risk management strategies.
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Together, we can work smarter
sponsored by IBM
| White Paper: | Posted: 05 Oct 2009
| | Published: | 05 Oct 2009 | |
Summary: |
By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.
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Dynamic Infrastructure - Helping Build a Smarter Planet: Delivering Superior Business and IT Services with Agility and Speed
sponsored by IBM
| White Paper: | Posted: 02 Oct 2009
| | Published: | 13 Feb 2009 | |
Summary: |
IBM has developed a strategy for a dynamic infrastructure that will help organizations address higher service expectations, rising cost pressures and new risks and threats.
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Leveraging System Flexibility to Reduce Costs
sponsored by IBM
| Webcast: | Posted: 02 Oct 2009
| | Premiered: | Available On Demand | |
Summary: |
Learn more about reducing costs through a more dynamic infrastructure.
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Business Process Management Enabled by SOA
sponsored by PointSource
| White Paper: | Posted: 29 Sep 2009
| | Published: | 26 Mar 2009 | |
Summary: |
The purpose in this IBM Redpaper is to introduce you to the concepts used in the IBM BPM Enabled by SOA methodology. The IBM® Business Process Management (BPM) Enabled by SOA Method provides a structured process for developing an organization's cross-functional, customer-focused, end-to-end core business processes.
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Evaluating SaaS Solutions: A Checklist for Small to Midsize Businesses
sponsored by SAP
| Analyst Brief: | Posted: 28 Sep 2009
| | Published: | 21 Feb 2008 | |
Summary: |
This paper discusses the relevant criteria for evaluation of SaaS solutions targeting small-to-midsize businesses, and raises the key questions that should be asked.
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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.
sponsored by BMC Software, Inc
| Virtual Seminar: | Posted: 22 Sep 2009
| | Published: | 29 Oct 2009 | |
Summary: |
Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
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The MidMarket CIO's Guide to Successful ITIL Implementation
sponsored by SkillSoft Corporation
| Editorial Resource Guide: | Posted: 15 Sep 2009
| | Published: | 15 Sep 2009 | |
Summary: |
Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.
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Presentation Transcript: Break free from high application costs and application backlog with Enterprise Mashups
sponsored by IBM
| Presentation Transcript: | Posted: 15 Sep 2009
| | Published: | 15 Sep 2009 | |
Summary: |
Come learn best practices for getting started with enterprise mashups and lowering application costs in this information-packed presentation transcript.
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SEE: Related Topics