 |
|
Thriving in an Economic Downturn
sponsored by Avaya Inc.
 | White Paper: | Posted: 22 Aug 2008
| | Published: | 22 Aug 2008 | |
Summary: |
A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low -- even when everyone is tightening their budgets.
| 
|
 |
|
|
That Was Then This Is Now: The New Rules of Email Marketing
sponsored by Silverpop Systems Inc.
| White Paper: | Posted: 08 Aug 2008
| | Published: | 01 Jan 2004 | |
Summary: |
In this new era of CAN-SPAM legislation, overflowing inboxes and ever-increasing customer expectations, many of the practices that worked for emailers in the past simply won't work anymore. This paper reviews the new rules of email marketing.
|
|
 |
|
|
New Advances in Enterprise Marketing Solutions
sponsored by EMC Corporation
| Presentation: | Posted: 24 Jul 2008
| | Published: | 24 Jul 2008 | |
Summary: |
This presentation addresses the new challenges marketers face such as Return on Marketing Investment, learning why and where they should invest their marketing dollars and how to achieve better ROI.
|
|
 |
|
|
Top 10 Reasons for Automated Application Quality Management
sponsored by CA
| White Paper: | Posted: 25 Jun 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This paper explores 10 reasons why companies should consider implementing Automated Application Quality Management -- a collection of processes and tools designed to enable predictable, measurable, and optimal application performance.
|
|
 |
|
|
The BI Survey 7: Summary
sponsored by BOARD
| White Paper: | Posted: 19 Jun 2008
| | Published: | 19 Jun 2008 | |
Summary: |
The BI Survey provides a detailed quantitative analysis of why customers buy BI tools, what they use them for, how successful they are and why they eventually abandon them.
|
|
 |
|
|
Striking Data Gold
sponsored by Cognos Incorporated
| White Paper: | Posted: 10 Jun 2008
| | Published: | 10 Jun 2008 | |
Summary: |
Data is useful if it can be turned into knowledge, and that knowledge is useful if we can use it to make better decisions.
|
|
 |
|
|
Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7
sponsored by MicroStrategy Incorporated
| White Paper: | Posted: 09 Jun 2008
| | Published: | 01 Jun 2008 | |
Summary: |
The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.
|
|
 |
|
|
Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation
sponsored by Pitney Bowes Group 1 Software
| White Paper: | Posted: 25 Apr 2008
| | Published: | 01 Apr 2008 | |
Summary: |
Significant automation reforms are underway at
insurance carriers to make the underwriting process less error-prone and more productive,cost-effective and customer-responsive. This paper explores the new techonologies making all this possible.
|
|
 |
|
|
The Secret Behind Successful Retention Programs: Next Generation Analytics - Vendor Webcast
sponsored by Portrait Software
 | Webcast: | Posted: 27 Mar 2008
| | Premiered: | Available On Demand | | | Speaker: |
Suresh Vittal, Senior Analyst, Forrester
Mark Smith, Executive vice president, Portrait Software
|
| |
Summary: |
The theme of this webcast is that analytics drives better marketing decisions and improves customer retention. It examines the shift away from creative dominated marketing to one driven by analytics, where customer insight produces optimal results.
|
|
 |
|
|
Genesys Global Consumer Survey - 2007
sponsored by Genesys
| White Paper: | Posted: 25 Mar 2008
| | Published: | 01 Jan 2007 | |
Summary: |
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
|
|
 |
|
|
Optim™ Data Growth Solution for Oracle's Siebel® CRM
sponsored by IBM
 | Software Listing: | Posted: 14 Mar 2008
| | Published: | 13 Mar 2008 | |
Summary: |
IBM's Optim™ Data Growth Management Solution for Oracle's Siebel® CRM offers comprehensive Siebel archiving capabilities, fully integrated within the Siebel workflow.
|
|
 |
|
|
Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions
sponsored by Equifax
| Case Study: | Posted: 12 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Equifax built a comprehensive test database parallel to the client's current system - with the added challenge of a changing operations system and delivered a database solution that exceeded the client's expectations.
|
|
 |
|
|
Akamai Dynamic Site Solution for the Hotel and Travel Industry
sponsored by Akamai Technologies
| Service Listing: | Posted: 07 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Akamai provides a complete e-business solution that addresses the requirements for massive reach to support worldwide customer demands and the use of an extended infrastructure to support widely varying traffic on demand.
|
|
 |
|
|
IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
sponsored by Avaya Inc.
| White Paper: | Posted: 08 Feb 2008
| | Published: | 08 Feb 2008 | |
Summary: |
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
|
|
|
|
|
A New Mandate for IT
sponsored by SAP America Inc
| White Paper: | Posted: 02 Feb 2008
| | Published: | 01 Apr 2007 | |
Summary: |
Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives.
|
|
 |
|
SEE: Related Topics