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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk
sponsored by TechExcel
 | White Paper: | Posted: 19 Aug 2008
| | Published: | 19 Aug 2008 | |
Summary: |
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
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5 Ways to Improve Customer Service in a Down Economy - Vendor Webcast
sponsored by OpenSpan
 | Webcast: | Posted: 31 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Francis Carden, Founder
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Summary: |
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
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Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award
sponsored by Bowen & Groves
| Press Release: | Posted: 22 Jul 2008
| | Published: | 22 Jul 2008 | |
Summary: |
Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
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Steps for Implementing Comprehensive Support Management
sponsored by EnterpriseWizard Inc.
| Webcast: | Posted: 14 Jul 2008
| | Premiered: | Available On Demand | |
Summary: |
This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch
sponsored by Teleformix
| Data Sheet: | Posted: 11 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations.
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
sponsored by Teleformix
| White Paper: | Posted: 11 Jul 2008
| | Published: | 01 Jul 2007 | |
Summary: |
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
sponsored by Teleformix
| Data Sheet: | Posted: 11 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
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Six Secrets for Effectively Managing a Customer Support Organization
sponsored by EnterpriseWizard Inc.
| White Paper: | Posted: 10 Jul 2008
| | Published: | 10 Jul 2008 | |
Summary: |
This white paper discusses key strategies for maintaining an effective customer support organization.
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Product Management - Product Usability & Its Impact on Revenue
sponsored by ZIGZAG Marketing, Inc.
| White Paper: | Posted: 10 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.
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Uncovering Hidden B2B Sales Potential
sponsored by MapInfo Corporation
| White Paper: | Posted: 01 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
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The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service
sponsored by Genesys
| White Paper: | Posted: 03 Jun 2008
| | Published: | 01 Apr 2008 | |
Summary: |
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
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Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought
sponsored by IBM
| White Paper: | Posted: 14 May 2008
| | Published: | 01 Sep 2007 | |
Summary: |
Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
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To Get Promoted in Customer Support, Do These Five Things
sponsored by Parature, Inc.
| White Paper: | Posted: 10 Mar 2008
| | Published: | 01 Mar 2008 | |
Summary: |
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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Meeting Tomorrow's Internet Performance Requirements
sponsored by Keynote Systems
| White Paper: | Posted: 26 Feb 2008
| | Published: | 01 Mar 2007 | |
Summary: |
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
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Tyler Memorial Hospital speeds delivery of patient records
sponsored by Captaris, Inc.
| White Paper: | Posted: 06 Feb 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
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SEE: Related Topics