IT Service Management Research
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Vodafone Ireland implements world-class service excellence with HP BSM
Sponsored by: Hewlett-Packard CompanyThis case study explores how Vodafone Ireland Implemented an integrated, end-to-end IT management solution framework to deliver and track measurable business services with quantifiable benefits. Learn how they improved their major incident root cause identification success rate by 50%.
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Softbank Mobile reforms operation of its mobile internet service infrastructure
Sponsored by: Hewlett-Packard CompanyThis case study explores how SoftBank Mobile leveraged business service management software to enhance the capabilities of the infrastructure group that supports mobile internet services and automated the series of processes from failure detection to recovery.
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Real-time diagnostics for virtualized infrastructures
Sponsored by: Hewlett-Packard CompanyThis brief resource demonstrates how IT executives can achieve unparalleled visibility into their virtualized infrastructures in order to troubleshoot performance issues quickly and effectively.Read now to learn how you can attain real-time insight into the underlying virtualized environment, including capacity and resource utilization.
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Henan Local Taxation Bureau enhances operation capacity with HP software solution
Sponsored by: Hewlett-Packard CompanyThis case study demonstrates how Henan Local Taxation Bureau leveraged a comprehensive IT monitoring platform that improved troubleshooting efficiency, enhanced operation and job performance analysis, and streamlined the quality and efficiency of its services.
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Maximize Uptime of Mission Critical IT Environments
Sponsored by: Oracle CorporationAccess this resource today to discover how Oracle Advanced Monitoring and Resolution enables you to deliver quality IT services and high system performance that your business demands with the least risk of downtime. Discover how you can reduce risks and make IT operations costs predictable.
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Optimize your data center: Improve and maximize efficiency, save money
Sponsored by: Hewlett-Packard CompanyExplore the latest techniques for rejuvenating your aging, outdated data center to reduce operational costs – saving you valuable IT time and capital. Review the steps for modernizing your IT landscape from infrastructure and applications to management and monitoring.
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Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights
Sponsored by: Hewlett-Packard CompanyThis helpful resources examines the key factors you should consider when choosing a Software-as-a-Service (SaaS)-based IT Service Management (ITSM) technology, and provides examples of real experiences and lessons from users who have already implemented such a strategy.
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Be a multi-sourced IT services broker
Sponsored by: Hewlett-Packard CompanyThis white paper explores how CIOs can take advantage of a cloud-enabled, multi-vendor approach to IT service delivery, and offers guidance on how to buy and integrate these IT services to gain the most value for your business.
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10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition
Sponsored by: Global KnowledgeThere are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.
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Insight Public Sector And Education
Sponsored by: Insight Public Sector and SymantecRead this exclusive resource to uncover a leading IT service provider that can help your educational institution meet the changing demands of your unique IT environment.
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VNTT creates climate of business innovation with IBM cloud solution
Sponsored by: IBMFollow one organization as they launch their cloud service platform built on the latest IBM system software and blade servers for cost-effective, efficient delivery of cloud services.
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Accelerating business service delivery through platform automation
Sponsored by: Hewlett-Packard CompanyIf you're looking to improve your delivery of business services or your business-critical applications, you know that automation can help you achieve this goal. This informative white paper details how you can automate all necessary technologies to improve business services using a Database and Middleware Automation (DMA) software.
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Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences
Sponsored by: Hewlett-Packard CompanyThis report uses interviews from 14 customers using HP Operations Management software to examine the question of how far automation takes an organization in real implementations. Read on to discover the various benefits these users reported, including an in-depth look at the three most common experiences.
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Dimensional Research: Selecting the Correct SaaS-based IT Service
Sponsored by: Hewlett-Packard CompanyMany IT teams have turned to Software-as-a-Service (SaaS) providers for IT service management (ITSM) because of the well-known benefits, but businesses do not always see the desired results. This report highlights the key factors of determining if and to what extent a SaaS-based ITSM strategy can deliver the desired benefits for your organization.
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SmartCloud Control Desk: IBM Consolidates and Advances Its IT Service Management Offerings
Sponsored by: IBMThis EMA analyst report explores the latest service management tools and technologies and examines the influence of the cloud, convergence and consumerization on the ITSM market.
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Building a Business Case for Service Management & Automation
Sponsored by: ServiceNowWatch this informative resource to discover the importance of service management and automation for IT department efficiency.
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Using Too Many Tools Hinders IT Operations
Sponsored by: Zenoss, Inc.Watch this webcast to discover the key challenges that utilizing too many monitoring and instrumentation tools presents for IT operations, and solutions to conquer these complexities.
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Be a multi-sourced IT services broker
Sponsored by: Hewlett-Packard CompanyThe short-term gains of ad hoc cloud adoption can quickly lead to long-term service integration and management pains without a well-developed cloud deployment plan. Review this essential resource to help guide you when designing your cloud service strategy.
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Hitting Your Targets with Service Catalog
Sponsored by: ServiceNowAccess this webcast to learn how you can deploy an IT service catalog to communicate negotiated service offerings and service level agreements to users easily and efficiently.
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Fall in Love with Configuration Management
Sponsored by: ServiceNowCheck out this informative webcast to take an in-depth look at configuration management, and discover how you can take advantage of its benefits in your architecture.
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SMB Case Study: Private Cloud Infrastructure Fosters Agility, Drives Business
Sponsored by: VMware, Inc.Hear from CIO of Seven Corners Inc., George Reed, as he shares his cloud success story. Follow this organization as they implement their cloud initiatives to gain real-world advice for effectively deploying the cloud.
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Seven Steps to Next-Gen Managed IT Services Success
Sponsored by: N-able TechnologiesReview the seven steps for developing innovative, next-gen managed IT services. Learn how to rethink and redesign your business model to leverage emerging technologies, enhance service offerings and grow your managed service business.
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Trends in Managed Services Operations
Sponsored by: N-able TechnologiesExplore this MSP research report to gain a better understanding of the key trends in the managed service industry, the core business challenges for MSPs and the latest software tools that can help you enhance service offerings and customer satisfaction.
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A guide on how to select an ITSM Software Solution in 2013
Sponsored by: Flycast PartnersThis white paper is an essential resource for companies that are evaluating or investing in service desk software.
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Transformation of IT Operations: Realizing IT as a Service through Comprehensive Cloud Services
Sponsored by: Tier 3Forward-thinking IT departments are working together with cloud providers to integrate PaaS and IaaS models for a next-gen IT as a Service strategy. Realize the advantages of this unified cloud approach and learn about an advanced platform for deploying ITaaS environments.
