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Business Service Management Links IT Services to Business Goals
sponsored by CA
 | White Paper: | Posted: 25 Aug 2008
| | Published: | 25 Aug 2008 | |
Summary: |
Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
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Enhancing IT Support with Knowledge Management
sponsored by CA
| White Paper: | Posted: 25 Aug 2008
| | Published: | 25 Aug 2008 | |
Summary: |
Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
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Essential ITIL: What You Need to Exceed
sponsored by CA
| White Paper: | Posted: 25 Aug 2008
| | Published: | 25 Aug 2008 | |
Summary: |
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
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Strategies for Optimizing IT Operations and Enabling Comprehensive Compliance
sponsored by CA
| White Paper: | Posted: 25 Aug 2008
| | Published: | 25 Aug 2008 | |
Summary: |
The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization
sponsored by TechExcel
| White Paper: | Posted: 19 Aug 2008
| | Published: | 19 Aug 2008 | |
Summary: |
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
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Service Management: Identify and Leverage Your Existing Service Life Cycles
sponsored by IBM
| White Paper: | Posted: 13 Aug 2008
| | Published: | 01 Mar 2008 | |
Summary: |
This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
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EMA Advisory Note: Danger of Tools before Process and Requirements, Or - Time to Buy a Lawn Mower
sponsored by Enterprise Management Associates (EMA)
| White Paper: | Posted: 11 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This paper explores some of the considerations and pitfalls for purchasing a CMDB tool before taking the final leap and provides a common sense approach to evaluating the direction in which your company is heading.
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"Multisourcing: The New Face of Outsourcing for Today's Business World"
sponsored by Dimension Data
| White Paper: | Posted: 06 Aug 2008
| | Published: | 06 Aug 2008 | |
Summary: |
The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
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Transcript: Turbo Boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 04 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
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Transcript: Turbo Boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence
sponsored by Hewlett-Packard Company
| White Paper: | Posted: 04 Aug 2008
| | Published: | 01 Aug 2008 | |
Summary: |
This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
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Rev-Trac Datasheet
sponsored by Revelation Software Concepts
| Data Sheet: | Posted: 29 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
Rev-Trac® provides flexible, powerful and fully-featured change control for SAP solutions, no matter how complex or geographically dispersed your business environment is.
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Case Study: Children's Memorial Hospital
sponsored by ABS Associates, Inc.
| Case Study: | Posted: 28 Jul 2008
| | Published: | 25 Jul 2008 | |
Summary: |
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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Service-Oriented Automation: Making Loosely-Coupled Processes More Agile
sponsored by CA
| White Paper: | Posted: 22 Jul 2008
| | Published: | 01 Jul 2008 | |
Summary: |
CA Workload Automation accelerates the design and delivery of composite and virtual applications making them more reliable. Learn how automation achieves consistency with traditional hard-coded or manual approaches ensuring uniformity.
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Implementing ITIL with HP Blueprint for Service Manager 7 - Vendor Webcast
sponsored by Hewlett-Packard Company
 | Webcast: | Posted: 15 Jul 2008
| | Premiered: | Available On Demand | | | Speaker: |
Evelyn Hubbert, Senior Analyst, Forrester Research
Nancy Dockins, Senior Solution Architect, Consulting & Integration, Hewlett-Packard Company
Dan Rueckert, WW Service Mgmt. / Security & Risk Mgmt. Practices, Consulting & Integration, Hewlett-Packard Company
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Summary: |
HP Blueprint for Service Manager 7 delivers the missing piece. Combining ITIL based IT processes with HP experience, HP Blueprint for Service Manager 7 helps align your implementation with "best practice" service management processes.
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Oracle Database Security: Preventing Enterprise Data Leaks at the Source
sponsored by Oracle Corporation
| White Paper: | Posted: 15 Jul 2008
| | Published: | 01 Feb 2008 | |
Summary: |
This white paper discusses the growing internal threats to business information, the impact of government regulations on the protection of data and how enterprises must adopt database security best practices to prevent sensitive customer data.
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SEE: Related Topics