Scripting Languages Research
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Avaya Aura Contact Center Scripting Demystified
Sponsored by: Global KnowledgeWhy is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
