Customer Services Outsourcing Multimedia

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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Don't Get Lost in Multi-Vendor Support Chaos sponsored by Hewlett-Packard Enterprise VIDEO: This video features a case study of one company that moved on from to a single vendor to end the chaos in their support environment. Posted: 21 Jan 2014 \| Premiered: 08 Jan 2014 TOPICS: Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: Apr 20, 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

BYOD Initiative and Workforce Mobility with the VMware Mobile Secure Workforce Solution sponsored by VMware WEBCAST: This exclusive webcast examines an enterprise mobility solution for simplifying IT control and keeping your workforce mobile. Posted: 17 Oct 2013 \| Premiered: Oct 17, 2013 TOPICS: IT Management \| IT Management Services \| Mobile Device Management \| Mobile Device Management Software

Cloud Infrastructure for The Real World sponsored by Red Hat VIDEO: This video details the changed cloud computing is causing in IT management and service delivery and offers a solution to help your organization keep up. Posted: 16 Dec 2013 \| Premiered: 27 Sep 2013 TOPICS: Cloud Computing \| Cloud Management \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services

Be a Superhero: Use Application & Infrastructure Visibility to Gain Competitive Advantage sponsored by IBM VIRTUAL TRADESHOW: Access this resource to learn how to optimize operations, performance, analytics, automation and delivery of your IT services in today's complex on-premise, hybrid and cloud environments. You'll be able to select from a wide array of content in different media formats to help you make smarter decisions now and for your organization's future. Posted: 27 Oct 2014 \| Premiered: Oct 27, 2014 TOPICS: Cloud Computing \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| IT Management \| IT Services

Changing the Perception of IT – What Your Customers Won't Tell You sponsored by ServiceNow WEBCAST: This webcast covers the negative perception of IT and how you can shake that image. Posted: 28 Oct 2013 \| Premiered: Oct 24, 2013 TOPICS: Data Center Management \| IT Best Practices \| IT Departments \| IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Workforce

EMC and Microsoft Delivering Network Aware Service Management sponsored by Microsoft WEBCAST: Are you in need of a solution that provides end-to-end management across your entire infrastructure? Find out how EMC and Microsoft have teamed up to create a solution that addresses these issues. Posted: 28 Nov 2007 \| Premiered: Dec 5, 2007, 09:00 EST (14:00 GMT) TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO

CentraStage Endpoint Management sponsored by CentraStage WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints Posted: 11 Mar 2014 \| Premiered: Jan 14, 2014 TOPICS: Cloud Computing \| Cloud Management \| Endpoint Security \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

Network-Aware End-to-End Service Management - Demo sponsored by Microsoft PRODUCT DEMO: This is a demo of an end to end service management solution that spans the entire infrastructure. Posted: 02 Nov 2007 \| Premiered: 01 Nov 2007 TOPICS: Applications Management \| Applications Management Software \| IT Service Management \| IT Services \| Network Monitoring \| Network Performance \| ROI \| TCO