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| Most Popular Customer Support Software Reports
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
 | White Paper: | Posted: 29 Oct 2009
| | Published: | 29 Oct 2009 | |
Summary: |
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
sponsored by NTR Global
| White Paper: | Posted: 29 Oct 2009
| | Published: | 29 Oct 2009 | |
Summary: |
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
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Communications Skills for Remote Support
sponsored by LogMeIn, Inc.
| White Paper: | Posted: 16 Sep 2009
| | Published: | 16 Sep 2009 | |
Summary: |
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
sponsored by Microsoft
| White Paper: | Posted: 14 Sep 2009
| | Published: | 14 Sep 2009 | |
Summary: |
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
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How to Market and Sell Services with Webinars
sponsored by Citrix Online
| White Paper: | Posted: 21 Aug 2009
| | Published: | 01 Jun 2009 | |
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This new Quantum Leap Marketing white paper explores how to successfully market and sell services with Webinars so that you get maximum mileage out of your marketing budget.
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ROI for the Online Channel: The Business Drivers for Your Investments in WCM Technology
sponsored by SDL Tridion
| White Paper: | Posted: 20 Jul 2009
| | Published: | 01 Jun 2009 | |
Summary: |
This document provides you with the knowledge you need to make the connections between the SDL Tridion Web Content Management solution and its effects on your business.
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc
| White Paper: | Posted: 18 Jun 2009
| | Published: | 15 Jun 2009 | |
Summary: |
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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Self-Service That Really Serves
sponsored by Oracle Corporation
| White Paper: | Posted: 10 Jun 2009
| | Published: | 10 Jun 2009 | |
Summary: |
To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
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Help Desk vs. Service Desk: Which One is Right for You
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 05 Mar 2009 | |
Summary: |
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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Achieving Service Excellence Across The Enterprise: Leveraging Cross-Enterprise Workflow to Organize Around the Customer
sponsored by Numara Software
| White Paper: | Posted: 21 Apr 2009
| | Published: | 01 Feb 2009 | |
Summary: |
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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CRM Your Salespeople Will Love
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Sep 2007
| | Published: | 01 Sep 2007 | |
Summary: |
Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
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SEE: Related Topics