Internet Business Services White Papers

IT Services >
Internet Business Services White Papers (View All Report Types)

How to Shed Redundant Customizations for a Lighter Upgrade sponsored by Panaya, Inc. WHITE PAPER: Read this white paper to learn how to shed excess code and redundant customizations for faster and more efficient Oracle E-Business Suite upgrades. Posted: 02 Mar 2012 \| Published: 02 Mar 2012 TOPICS: Database Management \| Database Management Software \| eBusiness \| eBusiness Services \| eBusiness Software \| Oracle (Product) \| Software Upgrades

Taking Control with Marketing Optimization sponsored by WebTrends WHITE PAPER: Customers today are asking for an engaging, personalized web experience that pulls them in, and your business needs to deliver. Access this white paper to discover the business case for creating personalized web experiences, and discover how marketers are listening to consumers in order to optimize digital marketing strategies. Posted: 12 Apr 2013 \| Published: 12 Apr 2013 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Online Marketing \| Web 2.0 \| Web Content Management

Performance Improvement In The Contact Centre sponsored by Cisco WHITE PAPER: Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies. Posted: 17 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Billing as a Strategy for Building Customer Loyalty and Retention sponsored by Fusebill WHITE PAPER: This resource examines the importance of billing in subscription sales, and details how you can use billing to build customer loyalty and retention. Posted: 30 Dec 2013 \| Published: 30 Dec 2013 TOPICS: Billing Services \| Billing Software \| Billing Systems \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Sales

Create a Strong, Dynamic Customer Experience sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource explores the changing e-commerce landscape, and investigates how developing an omni-channel environment can help you create a strong, dynamic customer experience. Posted: 19 Dec 2013 \| Published: 30 Nov 2012 TOPICS: Channel Management \| Channel Management Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| eCommerce \| eCommerce Services \| eCommerce Software \| Retail Channels \| Retail Trade Industry

Why Deliver Extraordinary Customer Service? sponsored by Oracle Corporation WHITE PAPER: Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Posted: 21 Mar 2011 \| Published: 21 Mar 2011 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service

Infor Epiphany Customer Interaction Hub sponsored by Infor WHITE PAPER: Check out this resource to learn about a customer interaction hub - a comprehensive infrastructure that stores and presents all customer interactions in an organized way, empowering you will a the information you need to form lifelong customer relationships. Posted: 26 Jul 2013 \| Published: 26 Jul 2013 TOPICS: CRM \| CRM Analytics \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Analytics

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

Websites are Dead. Long Live Digital Presence sponsored by Limelight Networks, Inc. WHITE PAPER: In this resource, learn why the website as you know it is dead, and find guidance to help you engage and interact with customers through your content and build a stronger digital presence. Posted: 23 Jul 2013 \| Published: 31 Oct 2012 TOPICS: Content Delivery \| Content Management \| CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Retention \| Customer Satisfaction \| Customer Service Best Practices \| Marketing \| Online Advertising \| Online Marketing \| Web Content Accessibility \| Web Content Management \| Web Site Administration \| Web Site Design

Real-time Personalization: 6 fundamental tips for marketers sponsored by IBM WHITE PAPER: Access this white paper today to learn all you need to know about real-time personalization, how to overcome its challenges, and how you can increase the value of every one of your customer interactions. Posted: 14 Feb 2014 \| Published: 31 Dec 2013 TOPICS: CRM \| Customer Data Integration \| Customer Interaction Services \| Customer Satisfaction \| Personalization \| Real-time Analytics