WHITE PAPER:
Uncertainty makes strategic planning complex. Removing uncertainty can create unlimited business value. There are solutions to help organizations overcome uncertainty and achieve results. Read this white paper to learn how to drive strategic planning with predictive modeling.
WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
WHITE PAPER:
The question is no longer if your healthcare practice will make the transition to EHR, but when. Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum. This white paper presents strategies for avoiding common EHR implementation problems.
WHITE PAPER:
This three page white paper provides you with four "must have" features to consider ensuring your backup and recovery solution provides the best data and system protection for any virtual environment.
WHITE PAPER:
When it comes to IT projects, there are a number of common mistakes – and too often project managers avoid the problems that those mistakes create instead of facing them head on. Inside this white paper, learn about the 6 most common IT project mistakes and 3 ways to avoid them.
WHITE PAPER:
The biggest challenge for IT leaders today is making sure that projects are aligned with the strategic and financial goals of their organizations. Learn why implementing a project and portfolio management (PPM) approach could help simplify your objectives. Gain insight on PPM topics such as allocating resources, capacity planning and more.
WHITE PAPER:
Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.
WHITE PAPER:
Security is the top priority on everyone's minds, especially with the growth of mobile devices on the rise. This paper details the 10 critical steps to ensure a successful mobile security strategy.
WHITE PAPER:
This white paper reviews modern enterprise service grids and how their brokered peer-to-peer architecture offer ease of use for a wide array of distributed computing projects including the SOA market.
