VoB White Papers

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Transforming your Contact Center…”SIP-ly” Stated
sponsored by AT&T Corp
WHITE PAPER: Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.
Posted: 21 Sep 2011 | Published: 21 Sep 2011

AT&T Corp

Best Practices for Home Agents
sponsored by Avaya Inc.
WHITE PAPER: Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008

Avaya Inc.

Beyond Business as Usual: The Mega Shift Toward Social Communications
sponsored by IBM
WHITE PAPER: Discover how integrating social software with communications is transforming the modern workplace, maximizing the potential of human capital, and generating value for businesses worldwide.
Posted: 09 Apr 2013 | Published: 02 Oct 2012

IBM

Converged Network Infrastructure: Evaluation of Resilience, Performance & Quality of Enterprise Infrastructure for Voice, Data and Video Services
sponsored by Nortel Networks Corporation
WHITE PAPER: Converged services are being deployed extensively in enterprises to take advantage of the advances in IP-based voice, data and video service offerings.
Posted: 19 Oct 2006 | Published: 01 Sep 2006

Nortel Networks Corporation

Revitalizing Healthcare Delivery with Mobile Communications: Making the Case for BlackBerry Adoption
sponsored by BlackBerry
WHITE PAPER: This paper is the fourth in a four-part series that addresses mobile communications in the healthcare industry. Part Four zeroes in on the features and capabilities that make BlackBerry smartphones an ideal match for healthcare industry requirements.
Posted: 08 Nov 2007 | Published: 08 Nov 2007

BlackBerry

Six Ways to Rev Up Your Revenues, Using VoIP
sponsored by Cisco Systems, Inc.
WHITE PAPER: How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.

Voice and Unified Communication-Enabled Networks: Three Critical Considerations
sponsored by Brocade
WHITE PAPER: The multi-service, mission-critical, business-enabling campus LAN needs consistent features and service reliability from edge to core. Talk to Brocade and find out how to deploy an extraordinary network for the entire enterprise-converged campus to consolidated data center.
Posted: 09 Feb 2010 | Published: 09 Feb 2010

Brocade

CDW Services: Unified Communications
sponsored by CDW Corporation
WHITE PAPER: Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: 08 Feb 2010 | Published: 22 Jan 2009

CDW Corporation

Solaris 10 Operating System Innovation Matters-Increase Business Efficiency and Lower Costs
sponsored by Sun Microsystems, Inc.
WHITE PAPER: The Solaris OS is the strategic platform for today's demanding enterprise and is the only open operating system that has delivered proven results, running everything from mission-critical enterprise databases to high performance Web farms.
Posted: 02 Dec 2008 | Published: 27 Nov 2008

Sun Microsystems, Inc.

How to Make Magic with VoIP: Weighing the Options
sponsored by Cisco Systems, Inc.
WHITE PAPER: VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.
Posted: 20 Jan 2011 | Published: 20 Jan 2011

Cisco Systems, Inc.